Data deletion

Last updated 28 October 2026

If you messaged a studio that uses Flex

To stop marketing messages, send STOP in the studio's WhatsApp chat. It takes effect straight away.

To delete your data, do one of these:

1. Ask the studio, in the chat or in person. The studio passes the request to us.
2. Or email hello@hiflex.me with the subject "Delete my data". Include the WhatsApp number you used and the name of the studio.

We may confirm the request with you on WhatsApp first, so that nobody else can delete your data. We then delete it within 30 days and confirm by email or WhatsApp.

What we delete

• Your contact record: WhatsApp number, profile name, tags and notes.
• Your conversations, messages, photos and files.
• The raw message events we received from WhatsApp.
• Summaries, tags and marketing details Flex made from your conversations.
• Your marketing opt-in and STOP records.
• Answers the studio saved to its knowledge from your conversations.
• The link to your client record in the studio's software, any copies of that record, and the record of bookings Flex made for you.

We keep only a note that a deletion happened, with no name, number or message content.

What we cannot delete

• Your client record in the studio's own booking software, such as Mindbody. Ask the studio to delete it.
• Messages on your own phone, and data Meta holds about your WhatsApp account. You manage those in WhatsApp.

If you are a studio

To delete your studio's data from Flex, email hello@hiflex.me from the account owner's email address. We delete the studio's contacts, conversations, files, templates, campaigns and settings within 30 days, and confirm when it is done.

To delete a staff member's account, the studio owner emails us the person's name and email address.

More about how we handle data: Privacy policy.